Privacy notice

Introduction

This privacy notice explains when and why we collect personal information about people who visit our websites, apps or other digital platforms, how we use it and your rights and choices in relation to the personal information that we hold about you. In this privacy notice “we” and “our” mean every website edited by Tele Radio City s.c.s. Onlus. The notice is according to the art. 13-14 of the GDPR (General Data Protection Regulation) 2016/679.

Who we are and how is your information used?

The registered office of Tele Radio City s.c.s. Onlus is in Vicolo Pontecorvo 1/A – 35121 Padova (Italy). Tele Radio City s.c.s. Onlus, hereinafter the Data Controller, protects the confidentiality of your personal data and provides it with the necessary protection from any event that may put it at risk of violation.
For this purpose, the Data Controller implements policies and practices regarding the collection and use of personal data and the exercise of your rights under applicable law. The Data Controller is responsible for updating the policies and practices adopted for the protection of personal data whenever necessary and in any case in the event of regulatory and organisational changes that may affect the processing of your personal data. Any questions regarding this policy and our privacy practices should be sent by email to trc@teleradiocity.it.

The personal information we collect might include:

  • Your name, address, date of birth
  • Your bank or credit card details;
  • Information about your activities on our website and about the device used to access it, for instance your IP address;
  • Information about products or services you bought

What type of information is collected from you?

All contents are free and no registration is needed. if you choose to create an account on one of our websites to receive newsletters or to buy a product or a service, you will be asked to provide your name, e-mail address, year of birth, home address, billing address and credit card details. All these information might also be collected if you decide to participate to a paid event we organize.

If you participate to an online event, we can share your name and your contact information with the platform that hosts the event.

If you contact our customer service we will need your name, your contact information and full details of your request.

We collect personal information using technologies like cookies, device ID, IP address and geographical location. It might also be included: information about the device used to access and your browsing history. If you need more information about how we use cookies and how to limit them, please read our full cookies policy.

We do not collect personal information from third parties.

We can also collect data from activities on social media, for example when you share our contents or when you follow our pages on Facebook, Twitter, Instagram, etc.

When you have access to one of our websites using social media, you allow the platform to share some of your personal information with us. According to the network used, this will include basic information of you account, for example your name, e-mail address, date of birth, and any other detail you will choose to share according to the specific settings of your personal account on social medias.

How is your information used?

We may use your information for a number of different purposes, which may include:

  • Verifying your identity (for example when you come back to the website after having already logged in);
  • Improving the design and the structure of our web site;
  • Providing you with information about products, services or promotional offers you may consider as interesting if and only if you have agreed on receiving this type of information;
  • Sending messages regarding your subscription or the registration of your account, for example if you need to reset your password. The message can be sent by e-mail or through a push notification .
  • Communicating (customizing this communication) with you through our newsletters, but only those you agreed to receive;
  • Filling out customers’ reviews;
  • Conducting market analyses;
  • Sending products to your address;
  • Allowing the access to a subscription;
  • Managing every request or complaint sent to our customer office. Only under your agreement we will collect sensitive data (like information concerning your health, race or religion) in order to manage your request.

Furthermore, we register and use information concerning errors or service disruptions in order to fix the problems and to improve our website.

How can we contact you?

Sometimes we can send e-mails or push notifications in order to provide information about our service, for example if your subscription or your method of payment is about to expire.

Under your agreement we can send newsletter or e-mail about our events, special offers or explaining the advantages of a subscription.

Occasionally we can ask your willingness to participate in market surveys, or to answer questions if you have previously sent a complaint or a request.

What is our legal basis for processing your personal data?

Consent:

Only under your agreement we will use your personal information only for the customization of products and services, for analytical purposes (for example to identify our readers and how do they use our website), for tracking products purchased from the e-Commerce.
Under your agreement we send specific newsletter. You have the right to withdraw your consent at any time by clicking on the button “cancel subscription” at the end of every e-mail, or setting your preferences from your account or, in the case none of the previous methods work, sending an e-mail to the following e-mail address: trc@teleradiocity.it .

Legitimate interests:

Analysis of the traffic on our web site in order to maintain the service, for example monitoring the most visited pages or exanimating website error messages.

Contract execution:

We use your personal information to take and handle orders, deliver products and services, and communicate with you (for example, we need your full name and address for delivering a product, or you e-mail address for permitting the access to a web conference or to specific sections of our website).

How do you access to your personal information and to keep it up to date?

If you have an account you can update your personal information from your account page. If you do not have an account, please contact our customer service.

You can request a copy of your personal information or the erasure of your data sending an e-mail to our customer service to the following e-mail address: trc@teleradiocity.it.

How long is your information kept for?

We keep you information for no longer than is necessary for the purposes it was collected for.

Please notice that if you do not log into your account for longer than 12 months, we will contact you to understand if it is still in use and/or we will permanently delete it.

If you do not open the newsletter for longer than six months, we can erase your personal data from that specific list, and from that moment on you will no longer receive that newsletters.

If you purchase a subscription service, we will retain your data for at least 12 months after the end of the subscription in order to be able to solve any kind of problem with billing or of other types of problems with the customer service.

The registration of a request of customer support will be kept for at least 3 years since the day it was sent.

The length of time we retain your personal information for is also determined by operational and legal considerations, or by the requirement to fulfil regulatory obligations.

Who has access to your information?

Tele Radio City s.c.s. Onlus keeps all information provided by its websites, and can integrate data coming from different platforms.

Every website uses cookies. If specific cookies are applied, there are data that can not be shared. Please read the Information on cookies present on every website.

We do not share your information with other publishers.

If you log in through a social network account your data will be shared from the platform you use. The data stored in our archives are not shared with social networks.

If you participate to an event, your data may be shared with institutions like SIAE or with insurance institutions.

Use of personal information of children

The contents of our websites are not for children under the age of 12 years old.

Parts of our events can be specifically organized for children. In this case the parents or the other holder of parental responsibility over the minors are requested to subscribe specific consent form. These data are used only for the performance of the activities and will be kept for no longer than is necessary to fulfil legal obligations. Data of minors are not used for any other purpose. Only under your agreement data of adult subscriber can later be used for informational purposes, for example in order to analyse the trend of activities organized by Tele Radio City s.c.s. Onlus.

Will your information be sent abroad?

No.

Your rights:

Right of access – You have a right to request access to the personal data that we hold about you.

Right to have your inaccurate personal information corrected – You have the right to have inaccurate or incomplete information we hold about you corrected.

Right of erasure – You may ask us to delete some or all of your personal information.

Right to restrict use – You have a right to ask us to restrict the processing of some or all of your personal information.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

Right to object – You have the right to object to processing where we using your personal information based on legitimate interests.

If you want to exercise any of the above rights,
please email us at trc@teleradiocity.it.